Business Analyst · Digital Transformation & Change Delivery · Dublin

I turn stakeholder needs intoclear, testable requirements.

Requirements gathering is at the centre of my work. I work with stakeholders to understand how processes work today, where the problems are and what needs to change. I turn those findings into process maps, user stories, functional requirements, acceptance criteria, wireframes and UAT scenarios that support delivery.

Requirements gathering Process design Data & reporting UAT & change

View UCD case study Previous experience Download CV

Two years of data analysedFindings informed UMT submissions10+ workflows testedThree user journeys redesigned

Featured professional work

UCD hourly-paid transformation.

My strongest evidence of requirements gathering, process design, data analysis, functional workflow definition, UAT, governance and change adoption.

University College Dublin · March 2025–August 2026

From requirements and historical data to phased university-wide implementation.

I gathered requirements across Schools, HR Operations and programme workstreams; mapped current and target processes; translated needs into testable InfoHub workflows; and supported compliant delivery through UAT, training, phased implementation and BAU handover.

Read the full case Colleague feedback View the live UCD guidance

DataHistorical workforce and payment evidence prepared for governance submissions.

RequirementsInterviews and workshops translated into business, process, data and workflow requirements.

ProcessCurrent-state pain points mapped into target workflows and clearer user journeys.

WebsiteThree audience journeys built from process maps, School feedback and recurring HR Helpdesk queries.

UAT10+ InfoHub workflows tested, defects logged and fixes retested.

ContractsLive outputs tested with EAG; a new BAU process handed to HRIS.

ChatbotInternal chatbot created, trained and used during school sessions.

Compliance & adoptionApproved roles, rates and limits translated into guidance, training and consistent School processes.

01 · ElicitListen for the need

Interviews, workshops and operational evidence

02 · AnalyseUnderstand the problem

Current state, pain points, exceptions and root causes

03 · DefineSpecify the requirement

Business, functional, data and workflow requirements

04 · ModelMake it visible

Process maps, user journeys, wireframes and prototypes

05 · ValidateConfirm shared meaning

Walkthroughs, user stories, acceptance criteria and decisions

06 · TransitionProve and embed

UAT, defects, training, release support and BAU handover

Previous professional experience

Earlier roles that built my foundation.

Before UCD, I developed practical experience in digital operations, analysis, governance, service delivery, team support and continuous improvement.

Jan 2023–Mar 2025

Manager

Red Torch Ginger · Dublin

OperationsService improvementTeam supportCustomer experience

Frontline operational management in a fast-paced customer environment, building practical experience in service delivery, staff development and day-to-day process improvement.

Progressed from frontline operational work into management responsibility
Coordinated daily service delivery, team priorities and operational standards
Supported staff coaching, issue resolution and consistent customer experience
Contributed to service and process improvements associated with stronger customer retention

Nov 2019–Jan 2023

Senior Analyst

Accenture · Dublin

Digital operationsData qualityPower BIRoot causeGovernanceCoaching

Digital-platform operations and analysis in a high-volume, policy-controlled environment spanning workflow quality, reporting, governance escalation and continuous improvement.

Completed high-volume workflow, data-quality, policy and audit reviews with careful evidence handling
Used Excel and Power BI reporting to monitor performance, exceptions and operational patterns
Performed root-cause analysis, raised governance issues and supported corrective action
Coached new joiners and supported night-shift performance through structured peer support
Contributed to 2022 team initiatives reported with 8% higher productivity and 6% lower absenteeism

The 2022 productivity and absenteeism measures were reported at team level.

Jan–May 2022

Business Analyst Project

Olivia’s Haven

WorkshopsRequirementsUser storiesMoSCoWSWOTCustomer journey

A structured Business Analyst engagement focused on the customer journey and the requirements for developing a flagship-store opportunity.

Led stakeholder workshops to understand the customer journey, business needs and expectations for a potential flagship store
Documented business requirements, user stories and acceptance criteria to make the proposed improvements implementation-ready
Completed gap analysis and used MoSCoW prioritisation to separate essential requirements from lower-priority ideas
Used SWOT analysis to assess the flagship-store opportunity and structure practical recommendations
Presented the findings to stakeholders; the recommendations were accepted and informed the customer-journey and implementation requirements

May–Nov 2019

Resolution Associate

PokerStars · Dublin

Case investigationPaymentsVerificationComplianceEscalationQuality & SLA

High-volume digital operations experience investigating account, payment, verification, policy and technical cases in a controlled online-services environment.

Investigated account, payment, identity-verification, policy and technical issues using customer and account evidence
Escalated complex or higher-risk cases to the appropriate specialist teams with clear supporting information
Identified recurring case patterns and raised process or customer-experience issues for wider review
Supported colleagues with case knowledge and practical guidance when similar issues arose
Consistently worked against case-volume, quality and response-time expectations and received positive feedback for delivery

Consulting & independent projects

Selected consulting and product work.

A clear view of my independent client engagement, the products I have built and the scope I personally owned.

Independent consulting engagement

Silicon Meditech · Client delivery

01Independent consulting project

Digital transformation & automation

Silicon Meditech

An end-to-end digital transformation engagement: from stakeholder discovery and requirements through customer journeys, content, delivery, testing, launch coordination and workflow automation across Silicon Meditech India and Global USA.

Two live customer-facing platforms
India and Global USA business contexts
Requirements-to-release delivery

Web platformsn8n workflow automation (in development)Rapid digital prototypingRequirements prioritisation

Case study

Independent product work

Focus Mode · Product delivery

02Working product

Product discovery & workflow design

Focus Mode

A live productivity application combining secure user access, daily planning, focus sessions, goals, milestones, progress review and shared planning in one connected workflow.

Live working web application
Goal-to-daily-action workflow
Backlog-led iterative product delivery

Web applicationIterative product developmentProduct backlogUser stories & acceptance criteria

Case study

Supporting product prototype

Gym & Fitness App

A working concept used to practise discovery, user stories, backlog prioritisation and iterative testing. The detailed case study is still being documented.

View supporting project Developing applied capability

AI & Automation

Practical development in Python, APIs, RAG, MCP, agents and tool calling, applied across web and product prototypes.

View current development

Core capabilities

Skills demonstrated through delivery.

Focused on the capabilities most relevant to Business Analyst and Product Analyst roles.

Business Analysis

Structured interviews and workshops, requirements elicitation, user stories, acceptance criteria and end-to-end traceability.

Product & Agile

User stories, acceptance criteria, backlog prioritisation, sprint ceremonies, iterative delivery and release support.

Data Analysis & Reporting

Advanced Excel, Tableau and Power BI for validation, exception analysis, trends, process-level data requirements and decision-ready reporting.

Process Improvement

Current and target-state mapping, gap and root-cause analysis, waste and hand-off reduction, standardisation, BAU controls and measurable improvement—supported by Lean Six Sigma training.

UAT & Quality Assurance

UAT plans, test scenarios, workflow validation, defect tracking, retesting and release-readiness evidence.

Stakeholder & Change Delivery

Workshops, cross-functional collaboration, training, guidance, communications and adoption support.

Tools & methods

A practical toolkit, selected for the work.

Delivery & design

JiraConfluenceFigmaInfoHubTerminalFourn8n (in development)Git / GitHub

Analysis & reporting

Advanced ExcelTableauPower BIPeopleXD / CoreHRData validationException analysisProcess-level data requirements

Collaboration & methods

Microsoft TeamsPowerPointWordVisioStakeholder interviewsWorkshop facilitationAgile / ScrumLean / Six SigmaUAT planningProcess mappingGap analysisRoot-cause analysisMoSCoWBAU handover

Education & development

Qualifications and continued learning.

Formal education supported by ongoing development in business analysis, product delivery and applied AI.

Formal education

Two completed master’s degrees and an engineering foundation.

MSc Business Management & Leadership

Completed master’s degree

Ulster University · Jan 2021–Jun 2022

MA Dispute Resolution

Completed master’s degree

Independent College · Sep 2017–Nov 2018

BE Biomedical Engineering

Completed bachelor’s degree

Engineering degree · 2010–2015

Professional development

Completed training, applied through current delivery.

AI Generalist & Generative AI Engineering

Completed course · applied development

Outskill · Building AI and workflow automation projects · 2026

Professional Diploma in Digital Business Analysis

Completed professional diploma

University College Dublin · Jan–Jun 2023

Professional Diploma in Project Management

Completed professional diploma

University College Dublin · Jul–Nov 2023

Agile Scrum Master

Completed certification

Agile delivery credential · 2024

Lean Six Sigma

Completed training

Process optimisation credential · 2024

Contact

Discuss a Business Analyst or Product Analyst role.

Dublin-based and open to relevant hybrid opportunities where analysis, stakeholders, data and implementation connect.

Email me Download CV