Business analysis, product delivery & change
End-to-end business analysis across stakeholder discovery, requirements gathering, current-state and target-state process design, data analysis, functional workflow definition, UAT, governance and change adoption within a university-wide transformation programme.
End-to-end business analysis across stakeholder discovery, requirements gathering, current-state and target-state process design, data analysis, functional workflow definition, UAT, governance and change adoption within a university-wide transformation programme.
Non-confidential work samples
These simplified previews show the structure of my outputs without exposing employee, payment or university-confidential information.
Rates, durations, employee groups and outliers organised into decision-ready reporting.
Traceable testing across forms, workflow behaviour, defects and corrected releases.
Guidance, FAQs, videos and web journeys organised around what each audience needed.
A Decision and Approval Register plus a new BAU process gave HRIS clear ownership, validation steps and a consistent method for future contract updates.
Hourly-paid processes covered multiple employee groups and involved Schools, HR Operations, programme workstreams and system stakeholders. The programme needed reliable evidence, clearer role and payment rules, more consistent digital workflows and practical support for phased implementation across a complex university environment.
I worked as a Business Analyst and led defined requirements, process-design, analysis, UAT, website and transition initiatives. I conducted structured discovery with Schools, HR Operations and workstream leads; documented current-state pain points and target-state processes; and translated business, process and data needs into functional InfoHub workflow requirements, user stories, acceptance criteria and test scenarios. I maintained decision traceability and supported implementation through training, guidance and BAU handover.
Recruiter evidence
I reviewed two years of historical activity, prepared decision-ready findings used in UMT submissions and programme updates, and maintained the Decision and Approval Register to record outcomes, owners and follow-up actions. Within the detailed analysis, I separated payment types and flagged rate, duration and role-use exceptions for authorised review.
I used the data pattern and school feedback to show the scale of the ambiguity, then escalated the definition gap so programme stakeholders could improve consistency, fairness and compliance.
While implementing an approved clause, I identified alignment and logo-overlap issues and standardised the contract format. I then worked with EAG to test the corrected live outputs across all relevant job forms that generated contracts. Before handover, I created the previously missing BAU process so the HRIS team could maintain contract content, validate future changes and keep outputs consistent.
I led a full TerminalFour content and journey revamp around three clear entry points—employee, manager and general resources—covering six workstreams. The result received highly positive feedback and remains publicly available through the live UCD site.
I created and trained an internal chatbot using HR guidance, then used it during Zoom school training and testing to answer recurring questions consistently. It remained an internal prototype and was not published externally.
Interviews and workshops with Schools, HR Operations and workstream leads to capture needs, pain points, exceptions, operational questions and process/data requirements.
Historical data analysis, current-state review and exception analysis to identify patterns, inconsistencies, root causes, risks and areas requiring clarification.
Translate business, process and data needs into target-state processes, functional InfoHub workflow requirements, user stories, acceptance criteria and testable scenarios.
Walk requirements, process changes and unresolved questions through stakeholders so assumptions could be challenged, decisions recorded and requirements clarified before implementation.
Develop UAT scenarios, coordinate testing, record defects, validate fixes, retest corrected behaviour and maintain release evidence.
Support phased implementation through guidance, FAQs, website content, training, stakeholder communication, governance records and BAU handover.
My contribution created a clearer line from stakeholder need to implemented change.
Independent colleague evidence
Selected feedback shared at the conclusion of my fixed-term work on the UCD Hourly Paid Project. Messages are reproduced exactly as written; roles describe each colleague’s UCD position or project responsibility during the engagement.
Manny, We’re all going to miss you so much! Your energy, positivity, drive and commitment have made such a big impact. Thank you for everything you’ve poured into the Hourly Paid Project—you’ve been a true cornerstone of the project and team. As well as your hard work on the website, chatbots and all things technical, we really appreciated your strong people skills, your "can-do" attitude, patience and a sense of fun. It’s been such a pleasure working with you. You’ve shown so much enthusiasm and determination, and I’ve personally really appreciated your support. Your attitude will definitely get you everywhere! While we’re sad to see you go, I’m excited to see where your next chapter takes you - so keep in touch, Onwards and upwards! Denise
Manny, Thank you for your unwavering contribution to UCD. You have been instrumental to changes in our processes and policy for the better of our community and HR colleagues. Your professionalism, good spirit and attitude have been a pleasure to work with and I wish you every success in your next role. Best Joyce
Hi Manny, it has been an absolute pleasure working with you. Thank you for all your hard work on the hourly paid project and in particular your excellent work on the HR Website. You will be missed for sure. Best of luck for the future. All the best. Mary
Dear Manny, Its been a great pleasure to have you as part of the UCD team and we are sorry to have you leave, theres always hope to get you back. However, in the meantime, thank you for your great energy, commitment and contribution to the hourly paid project and beyond.... wishing you every success for the next chapter, very best wishes..... Tristan
Manny, Wishing you the very best in the next chapter of you career. It was a pleasure working with you, your willingness to get stuck in, try new things and work as part of the team is admirable. Aoife
Manny Thank you so much for all your hard and wonderful work and support on the hourly paid project. I have really enjoyed working with you - your constant positive energy and smiling are truly inspirational and you have been a great colleague and friend. You will be a huge addition to any role in the future and I genuinely wish you the very best with it all - they will be lucky to have you! Keep in touch! Joanna
I learned that requirements do not stop at sign-off. Keeping evidence, stakeholder decisions, requirements, testing and guidance connected makes change easier to implement, adopt and hand over.
Public case study. Employee, payment and university-confidential data have been removed.